Frequently Asked Questions

To report a website error, click here.

Error Messages (3)

Security Certificate Error

If you are using Windows XP, you must be updated to Service Pack 3 to post an ad or access your IMS (our inventory system for dealers and brokers). Visit http://windows.microsoft.com/en-us/windows/service-packs-download#sptabs=xp to update your computer.

Permalink.

I got an error message. What does it mean?

To keep our classifieds network running efficiently, our system generates specific errors each with an identifying number. If you are presented with one of these error messages, please report the number here. Here is a list of the error messages you may see on our site.

Ad Text is required. While placing an ad, this message appears when the Ad Text is empty. This happens for certain ad blockers. Click here to fix the problem.

Network Communication Error: While attempting to respond to an ad, this message may appear. Your message is on hold. Please contact our Help Desk to release your message.

Network Security Error: Upon submitting y0ur ad for publication, this message may appear. Your ad is in our database. To publish your ad, please call our Help Desk, M-F 8:30-5:00, at 1-866-629-0282, and press 1. After hours, please click here.

“Credit Card number is invalid.” Please check the number you have entered.

“Your credit card was was declined. Reason: CVV.” Please check the expiration date or the card code. The card code is three digits on the back of the card to the right, next to the signature line, for Visa, MasterCard, or Discover. For American Express, there is a 4 digit number on the front of your card.

cvv

“Your credit card was was declined. Reason: AVS.” Please verify that the address. It should be the same as where your monthly statement is sent. You may need to contact your bank to update the alternate billing or shipping address.

If you receive any of the above errors while submitting payment, please call our Help Desk, M-F 8:30-5:00, at 1-866-629-0282. Your ad will be saved for 7 days.

Please Note: Your bank will hold the funds as pending for each authorization attempt. In most cases, your bank will release this hold within 24-48 hours, depending on their policy. Will will not charge your card until we approve your ad.

Permalink.

I cannot access my IMS account.

If you are using Windows XP, you must be updated to Service Pack 3 to post an ad or access your IMS (our inventory system for dealers and brokers). Visit http://windows.microsoft.com/en-us/windows/service-packs-download#sptabs=xp to update your computer.

Permalink.

Other Questions (4)

Where are the newest ads?

New IconBecause ads sort by expiration date, not post date, you will find new ads throughout the page. For the first 24 hours they will be marked with a red “New” tag.
Here are some other tags that may appear next to an ad:

Updated IconWhen an ad is updated the “Updated” tag will appear for 24 hours. Look for these. The price may have been lowered.
Expiring Icon When an ad will expire in less than two days, a gray “Expiring” tag will appear.
Cool IconSometimes we find an ad that is funny, interesting or just cool. A “Cool Ad” tag will appear.

Permalink.

I need a website. Can you help?

Yes! Brick City Interactive provides full-featured web hosting packages as well as professional web design services.  For information, call us at (352) 351-1131.

Permalink.

How many websites do you operate?

USA4SALE operates several sites in Florida:

  • Ocala4sale.com is our first and largest classified site, and the location of our home office.
  • Lakecity4sale.com is a locally owned franchise in Lake City, Florida.

We also operate the following websites out of our home office in Ocala: Orlando4sale, Tampa4sale, Gainesville4sale, Jax4sale and Georgia4sale. These and other cities are currently available as an online franchise opportunity from USA4SALE. For more information, Visit USA4SALE Franchising, LLC call 1-866-629-0282.

Permalink.

What about product recalls?

Before purchasing or selling a used product, especially if it is intended for use by children, we recommend that you check to see if the product has been recalled and why.
www.cpsc.gov
www.recalls.gov
www.fda.gov/safety/recalls/

Permalink.

Photos (1)

What size should my photo be?

Your photo should be less than 2MB and under 4000×4000 pixels in jpg format. To help your photos look their best, resize your photos to 640 pixels wide by 400 pixels high before uploading them. This also reduces the time it takes to upload your photo. It will be resized to for the category and detail pages automatically.It also helps to keep your photo in landscape (wider than tall), rather than portrait (taller than wide), or square.

Permalink.

Policies (6)

What is your refund policy?

We do not offer refunds for advertising. However, you can make changes to your classified ad, even changing the content of the ad so that it advertises a new item. If you pay for an ad and we do not run it because it is outside of our policies and guidelines, we will refund your payment. Such refunds are typically processed the following business day. In the event of a material error in the ad made by us, we typically extend expiration date of the ad.

Permalink.

What about Fair Housing?

Equal Housing Opportunity Logo

At USA4SALE, we are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. For more information, click here.

If you see a real estate ad that contains discriminatory language, please report it here.

Permalink.

What about Equal Employment?

Businesses are required to abide by all applicable state and federal laws when advertising employment opportunities. If a complaint against a business (or some other private employer) involves race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information, the business is covered by the laws the EEOC enforces if it has 15 or more employees who worked for the employer for at least twenty calendar weeks (in this year or last). If a complaint involves age discrimination, the business is covered by the laws the EEOC enforces if it has 20 or more employees who worked for the company for at least twenty calendar weeks (in this year or last). Charges should be filed with the EEOC. Please report the ad to us as well.

Permalink.

Why do you require an e-mail address?

We do require our sellers to use a valid e-mail address and phone number when posting ads on our website. However, because of the increasing concern of spam and counterfeit check scammers, we do not make e-mail addresses visible on our website. Potential buyers must use a contact form to contact a seller by e-mail. We recommend using a secondary e-mail address for any type of public forum such as ours, and keeping your primary e-mail address private. There are many free e-mail services available on the web, including Yahoo, Hotmail, Gmail, and others.

Permalink.

What items are allowed on your site?

USA4SALE is a family-friendly marketplace that aims to make a positive contribution to our communities.  We do not publish personals, ads for erotic services, items of an adult or illicit nature, ads for drugs or drug paraphernalia, including drug accessories, illegal or prescription drugs, and herbal drugs of hallucinogenic effect, sales of beer, hard alcohol, or liqueurs, tobacco and tobacco-related products, or links to websites that offer such. If you have a question about the appropriateness of a specific item, please contact us here. We will not publish ads for illegal items. With the change in Florida statutes regarding wildlife, we will no longer be posting ads for Conditional Species (formerly Reptiles of Concern). Out of respect towards the safety and privacy of children, we will not publish identifiable photos of minors.

Permalink.

What qualifies as a free, private-seller classified?

All of our ads are previewed prior to publication. More than 90% of the ads on our site are posted at no charge. However, ads that appear to be placed by businesses will not be published without payment.

The following types of ads will only be posted at the business rate:

  • Business help wanted and business opportunities
  • Real estate that is offered by an agent, broker, developer, investor, or listed with a FSBO service
  • Rental property
  • Commercial real estate
  • Ads from animal breeders
  • Puppies and baby animals
  • Services offered
  • Junk removal
  • Caretakers
  • Hay sales
  • Stud services
  • Horse boarding or stall rentals
  • Horse leasing
  • Breeding

At our discretion, we may choose to limit private sellers to a total of three ads, particularly on our animals pages. Non-local animal advertisers must advertise at the business rate. USA4SALE no longer offers private seller listings for firearms and ammunition, although FFL dealers may still advertise with us by becoming a USA4SALE Dealer. Call 352-629-1663 ext 2 to enroll in the program.

We may also require sellers to advertise at the business rate for any of the following reasons: multiple items for sale in the same category, inclusion of a business phone, inclusion of a business domain, as well as other indications of a business.Our determination will be final, but if you have questions or believe we have made a mistake, please call (352) 629-1663. To order a business ad online, go to the homepage, click the link to place a business classified. Businesses that attempt to disguise themselves as private parties may be reported to our customer service department. Realtors who attempt to advertise as private parties without proper disclosure, in violation of state law, may be reported to the Florida Real Estate Commission. According to Florida Statute 20.27, individuals who advertise more than three automobiles for sale in any 12-month period must be licensed dealers. Violators may be reported.

 

Permalink.

Posting an Ad (7)

How do I place a free ad?

From the top of any page, click on the link that says “Place an FREE Classified ” or “Place a Business Ad.” Click here for step by step instructions. You will receive confirmation of your ad by e-mail. We will approve your ad within 24 hours. Private parties may post ads for free on our website. There is a nominal fee for ads placed by phone, fax, mail or in person.For more information, or to place an ad by phone, call (352) 629-1663. Please have your ad text prepared before you call. If you leave a message be sure to speak clearly and include your phone number. To place an ad by fax, please send it to (352) 629-1767. To place an ad in person or by mail, our address is 22 South Pine Avenue, Ocala, FL 4474. We are located at the corner of Pine & Broadway, just a block south of Silver Springs Boulevard.

Permalink.

I lost my confirmation e-mail. Please help!

If you lose your confirmation email, another can be sent to you.

To re-send your confirmation e-mail, go to http://my.usa4sale.net. Click “Order Number Retrieval.” Then enter the phone number and email address you used for your ad.  This handy utility will let you see all the ads that you currently have running. Click ‘Send Order Number’ for each ad you would like to edit. An email will be sent with the editor link inside.

For more information about Updating or Canceling your ad, click here.

Permalink.

Security Certificate Error

If you are using Windows XP, you must be updated to Service Pack 3 to post an ad or access your IMS (our inventory system for dealers and brokers). Visit http://windows.microsoft.com/en-us/windows/service-packs-download#sptabs=xp to update your computer.

Permalink.

When will my ad be on the site?

We update our website daily, with new ads being posted regularly during normal business hours and periodically on weekends and holidays. The exact time of publication may vary. Your ad will be approved within 24 hours. During business hours, your ad will usually be published within a few hours and sometimes within minutes.  If there is a delay in your ad’s approval, we will contact you by email. Additional information may be necessary or the ad may need to be submitted at the business ad rate.

 

Permalink.

How Do I Place a Free Ad?

From the top of any page on our classified sites, click on the link that says “Place an FREE Classified ” or “Place a Business Ad.” Click here for step by step instructions. You will receive confirmation of your ad by e-mail.

Ads are reviewed by our staff and are published throughout the day. Private parties may post ads for free on our website. There is a nominal fee for ads placed by phone, fax, mail or in person. For more information, or to place an ad by phone, call (352) 629-1663 or 1-866-629-0282. Please have your ad text prepared before you call. If you leave a message be sure to speak clearly and include your phone number.  To place an ad in person or by mail, our address is 22 South Pine Avenue, Ocala, FL 4474. We are located at the corner of Pine & Broadway, just a block south of Silver Springs Boulevard.

For LakeCity4sale.com, you may post an ad by visiting our office at 358 NW Main Blvd., Lake City, FL  32055  or call (386) 269-0062.

Permalink.

How can I make my ad appear at the top of the category?

Ads sort by expiration date. If posted at the same time, a two month ad will appear above a one month ad. Although we don’t guarantee ad position, you can move your ad higher in the category, run your ad for more than one month. You may run a private party ad 1, 2, 3, 6, or 12 months by adding a photo. Business rate ads can run for 1, 2, 3, 6, or 12 months. Discounts automatically apply. Then as your ad’s expiration date draws closer, your ad gets closer to the bottom of the category. Please note: Being at the top of the category does not necessarily mean being at the top of the page. Some categories may start half-way down the page. But you can still be one of the first.

Want to feature your ad on our homepage? Select the option to “Feature My Ad” and it will automatically run in rotation on our homepage for a week.

Permalink.

I am interested in commercial advertising.

USA4SALE offers a variety of commercial advertising opportunities for businesses, including inventory advertising, display advertising and more. For information, request a media kit using the form below or call us at 1-866-629-0282.

Request a Media Kit & Rate Card:

Interested in advertising your business on Ocala4sale.com or one of our other USA4SALE marketplace sites? Simply request a media kit below for more information. Only your name and e-mail address are required.

 

 

Permalink.

Safe Selling (2)

Where to Report a Text Scammer

Have you been the target of a text scammer? Scammers have taken to using text messaging as a way of communicating with advertisers and bypassing website security systems. A typical scam involves paying for an item (or overpaying) with a bogus check then demanding the balance or a refund through Western Union.

The easiest way to avoid scams is to buy and sell locally and deal in cash. Never send money by Western Union, MoneyGram or other wire services. For more information, visit our guide to Safe Selling Online.

If you have been the target or victim of a text message scam, here are some places you can report the situation. Your report will help protect others in the future:

Permalink.

I was contacted by a buyer offering more than my asking price.

It’s a scam. Unfortunately, these criminals use the Internet to try to separate honest people from their money. We do all we can to keep them off the site, but they still finding ways to get on. For more information on these scams, click here.

Permalink.

Tips & Hints (3)

Using the Google Toolbar

The Google Toolbar for Internet Explorer offers several tools that can improve your experience using USA4SALE classifieds websites.

  • AutoFill allows you to place ads in record time. Rather than typing your email and phone number for each ad, one click fills it in for you. It works on our form very well — just leave the dashes out of your phone number. 
  • SpellCheck draws a red line under any misspelled or unrecognized word. Fix all those typos when posting an ad by right-clicking on the underlined word. Then select the correct word from a list of possible spellings.
  • AutoLink is the one we like most. You head over to the garage sales page and click the magic wand icon in the Google toolbar. All of the addresses are now highlighted as links to the interactive Google map. You can now plan your whole morning route. We think we will start to see more addresses in ads.
  • WordTranslator is a great tool for our ESOL users. Google now translates English words when you point at them with the mouse. Cuidado: This WordTranslator has difficulty with the abbreviations.

The toolbar becomes a part of your internet browser in about two minutes on dial-up and uninstalls in 5 seconds, if you don’t like it.

Click here to install Google Toolbar.

Permalink.

I have Embarq, AOL, etc. How can I read my messages?

AOL, Hotmail, Yahoo, and others, please add these email addresses to your address book or contact list: helpdesk@usa4sale.net, donotreply@usa4sale.net. Be sure to enable links and html in you mail settings or options. Embarq users click here for special instructions.

Permalink.

My ad doesn’t show up on one of my computers.

Your computer or ISP is very likely “caching” our website (making a copy of it) and is using that to speed up downloads. If you think you may not be viewing the most recent version of our website, please refresh your browser and check your browser cache settings. To clear your browser cache in Internet Explorer, go to Tools — > Internet Options — > Temporary Internet Files, then click on Delete Temporary Internet Files. Then click on Settings and select “check for new version of stored pages” on “every visit to the page.”

Permalink.

Still need help? Please use the form below to contact us:

Contact USA4SALE

  • This field is for validation purposes and should be left unchanged.